![]() If at any time you don't receive the minimum connection speed you should, please report it to our Technical Support team. You may experience slower speeds during these times. Broadband speeds can be affected during peak periods and during major events such as TV or sporting events.The actual speed you receive can be influenced by a number of factors such as connecting wirelessly, the wiring in your home, the device you are using, and the website or services you are connecting to.The speed range we provide is an estimate.Broadband speed estimates for standard broadband and fibre to the cabinet fibre connections are based on the length of your telephone line and where you live in relation to a telephone exchange.The code means we promise to give you the following information when you buy broadband from us: Therefore, it's important that you alert us about any issues that you experience with speeds by contacting our Technical Support team. ![]() In accordance with the Ofcom voluntary code of practice, you have the right to cancel your contract without penalty if you receive speeds significantly lower than the minimum guaranteed and we have been unable to resolve the issue within a reasonable period.
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